Consumer advice, complaint against a beauty salon treatment i had done the salon are refusing to refund me!?

What happend is I had an eyelash perm %26amp; tint %26amp; i was not happy with the results as it did not work! so I informed them,a few days later %26amp; went back in %26amp; the supervisor present was not disposed to offer me more than 50% discount of another treatment, even though it did not work the first time %26amp; I would have at least expect them to do another treatment free of charge as it was less than a week %26amp; this is supposed to last 5-6weeks or so!


At first I was ok with this, however after thinking about this why should i pay again! %26amp; I even suggested 50% refund back to me then.


I wrote a complaint letter %26amp; the salon (not a cheap one!) still only offered me 50% discount %26amp; a 拢5 off voucher for another treatment as a gesture of goodwill!!!! (making me spend more money, as if!)


I feel this is very unfair %26amp; not good customer service at all, I have tried again to put my point across, but the supervisor was very rude %26amp; said there is nothing further they could do %26amp; that they do not offer refunds. Help!Consumer advice, complaint against a beauty salon treatment i had done the salon are refusing to refund me!?
To be honest, you might have to let this one go. I know it's hard, I have a very similar experience but with a stay in a hotel. Some companies just don't care about customer service and it is relatively normal to offer a discount so, you spend more money with them and they aren't out of pocket. Vote with your feet - don't go back.Consumer advice, complaint against a beauty salon treatment i had done the salon are refusing to refund me!?
I would take photos or collect evidence. If it is an independent salon I would send a recorded letter to the proprietor, if a chain to the head office. It is unreasonable to expect you to spend more money in order to obtain satisfaction on money you've already spent. I would then tell them that I'm taking them to the small claims court. It is also unreasonable to have a policy of not giving refunds. try to get that in writing.
If the salon did not warn you that the treatment is not effective for everyone then you should get a full refund. If they continue to be negative then say you will take matters further and will pass on your disappointment to your friend and family so they can spread the word. Most buisnesses don't like bad publicity and may back down.